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T.I audio professional Service
We have hardware and software to support us, so we have an advantage in after-sales service.
99% of the world's engineers recommend T.I audio.
We welcome every customer, friend, and person from all over the world to join our company.
We are committed to providing customers with efficient, safe, and technologically advanced stage audio solutions.
In the rapidly growing stage professional audio equipment industry, we integrate R&D, manufacturing, marketing, and training and are committed to providing excellent services to meet the growing demand for stage audio solutions.
Our main services include:
Brand Excellence: With a reputation for innovation and reliability, we are a trusted name in production stage equipment.
Pre-sales service
Our process of OEM/ODM Pro audio manufacturing is clear and organized. Every step is aimed at delivering the best result to our customers.
Communication
In the rapidly growing stage professional audio equipment industry, we integrate R&D, manufacturing, marketing, and training and are committed to providing excellent services to meet the growing demand for stage audio solutions.
Such as: May I know what kind of sound system you are looking for? For how many people? Outdoor or indoor?
sales service
Analysis and Quotation
Design
Sample production
Mass production
Analysis and Quotation
Before delivery, we will test & inspect the quality of the finished products again. Only those that are defect-free and compliant with the customers' requirements will be delivered. We have reliable logistics partners, ensuring safe and fast delivery.
After-sales and Maintenance Service Assurance
All T.I professional audio products have a 3-year warranty and lifetime maintenance.
If there are any problems during the subsequent use process, you can always seek technical and service support from us.
We will do our best to reduce communication difficulty, shorten docking time, and provide professional services to quickly solve your problems.
Tanzania Customer Case Analysis
Audio equipment service experience for customer Emmanuel
Customer Emmanuel in Tanzania is buying our new series of promotional Pro-210 + Pro-110 sound systems from T.I.
When the audio was transported to the customer's hands, some product problems were encountered.
The preliminary estimate is that the internal parts of the speaker have problems and need to be returned to the factory for maintenance and technical support.
Problem reporting and communication
Customers report problems through Whatsapp, explaining the model of the product, where the product is damaged, how the product caused the problem, etc. We will actively communicate with customers, whether by phone or information, to negotiate the after-sales treatment of products, to give customers the best solution, and to reduce their maximum loss.
Return to factory maintenance arrangement
After confirming that the problem cannot be repaired remotely, the technical support team will assist the agent in arranging to return to the factory for repair.
Provide detailed shipping and packaging guidelines to ensure that equipment is properly protected during transportation.
Equipment testing and maintenance
After the equipment arrives at the maintenance center, comprehensive testing and diagnosis are carried out to determine the specific cause of the problem.
Professional maintenance team to repair and replace the necessary parts to ensure that the equipment is back to normal operation.
After-sales service follow-up
After the repair is completed, the various functions of the audio equipment are tested to ensure that the repaired equipment meets the standard.
Provide an after-sales service hotline and online support at any time to answer any questions encountered by customers.
Results and feedback
Customers have a positive experience with returning repairs and professional after-sales service. After the audio equipment has been repaired, the performance has been effectively restored, and the customer has become more skilled in operating and maintaining the audio equipment through professional online training. This service experience strengthened customers' trust in the T.I brand. At the same time, the customer was also satisfied with T.I's response speed, professional service team, and comprehensive support and returned to the new series of T.I Pro-2123 promotional models.
FAQ
Have Questions? Need Design Help?
If you have any questions about products, technology, solutions, orders, logistics, after-sales or the cooperation process, please consult the T.I FAQ.
To keep my customers safe, it's important to provide excellent customer service, deliver high-quality products, and build trust through transparency and honesty. You can also offer a guarantee to assure customers of the quality and reliability of your product. Additionally, maintaining open communication and promptly addressing any concerns or questions can help build strong customer relationships.
All T.I. professional audio products have a 3-year warranty and lifetime maintenance. However, if damage is caused by improper personal operation,we can sell the accessories for you to replace. I hope you understand it.
Sorry for the inconvenience caused to you. We will provide feedback to the factory later. Can you send me pictures and videos? I'll explain the situation to our engineering team and then get back to you, okay?
Get In Touch
We have a after-sales service team to follow up your orders and make sure all your problems can be solved in time.
We offer help to our customers with a professional attitude.
T.IProAudioFactory
t.i_audio
T.I Pro Audio
Lisa Han