Frequently Asked Questions

Of course, my friend, you will be warmly welcome when you come.
We are in Panyu district, Guangzhou city. Let me send you our location later.

Yes, my friend. You are buying from our factory directly at the factory price.
T.I Audio,a leading pro audio manufacturer brand in China for 14 years,.
We have been selling to more than 100 countries in the world.

We attend Carton Fair, the Hong Kong Fair, overseas large-scale exhibitions, etc.

You are buying from our factory directly at the factory price, my friend. 
T.I Audio,a leading pro audio manufacturer brand in China for 14 years,.
We have been selling to more than 100 countries in the world.

Sure, here is the catalog you need. Please check.

Our main markets are Europe, the United States, Japan, South America, and Africa. In fact, we have customers all over the world, and our products also have certificates required by various countries.

Our T.I line includes sound system, lighting, stage, truss, LED, stage effect, stage truck, dance floor, tent, generator, beacons, truck, etc., and advances specific project solutions with over 14 years of experience in more than 100 countries in the world. 

We did investigate the market recently and have some new products to share with you.

We would like to share with you a series of hot styles that are very novel and our sales champion this month. I have enclosed the picture and our preferred price for your reference. I believe that you can certainly win very good sales in your area.

T.I Pro Audio is the top audio manufacturer in China.
With over 14 years of experience in more than 100 countries around the world, 
We focus on high-quality and tech developments these years,and  our company puts 50% of its profits into updating products to win the market around the world.
All T.I. professional audio products have a 3-year warranty and lifetime maintenance.

Dear Sir, Thank you very much for your order.But I'm very sorry to tell you that we can't meet your target shipment as it is really urgent (only 5 days) As you know, it's peak season now, so the production times of all factories are a bit long. That's why I ask you to confirm the order ASAP. We will try our best to get the goods ASAP (about 15 days), but we can't accept that a one-day delay will require paying US$500. I believe that nobody can accept this point either, and I'm sure I have offered you a fast delivery date. Thanks for your understanding and support.

Passive

When it comes to providing a better price to a client, there are a few strategies we can consider:  First, I can offer volume discounts for larger orders, which means that the more they purchase, the lower the price per unit.

Additionally, we can explore any available promotions or special offers that can help lower the price. Another option is to discuss flexible payment terms or financing options that can make the purchase more affordable for the client.

Lastly, I can also consider bundling products or services together to provide more value at a discounted price. I always remember that it's important to find a balance between offering a competitive price and maintaining the profitability of client businesses.

I totally get it if you find the price to be expensive. We always strive to provide the best value for our products, taking into consideration factors like quality, materials, and production costs. However, I'd be happy to discuss your specific needs and explore any potential options.

What's the quantity? I'll see if we can ask our engineers to see if it is possible to reduce some configurations for you.

Of course, my friend.  We can help put your logo on the flightcases of goods for free, only for you.
As for product, Yes, sure, we accept OEM. If you need to customize your own logo, our minimum order quantity is ~pcs, and the cost is also different. Are you the person in charge of this project? You may want to discuss it with your team. Check it out and update our quotation after confirmation.

Yes, we accept custom packaging orders.

Of course, my friend.  We can help put your logo on the flightcases of goods for free, only for you.
As for product, Yes, sure, we accept OEM. If you need to customize your own logo, our minimum order quantity is ~pcs, and the cost is also different. Are you the person in charge of this project? You may want to discuss it with your team. Check it out and update our quotation after confirmation.

We support customized services. Customers in your country tend to prefer black-line array systems. Of course, we can also make them black, white, or red. We just hope you can buy a product you are satisfied with.

Yes, how many colors will your logo be?? If there is any photo to look at, then we can check the cost.

According to the arrangement of the order, the production time of our factory is generally 15–20 days, and the shipping to your country is about 40–45 days, so you need to execute the order plan 2 months in advance to receive it.

We usually need 15-20 working days for delivery time, but if you have any special or confirmed orders today, I will try to apply for a top urgent order with a faster delivery time for you, my friend.

1. First of all, express a sincere apology to the customer and appease the customer's current mood.
I can understand that you are feeling the same as I was before, but good things have to wait. Inform them that this is our best-selling product, and the factory production volume is very high. Big workers work overtime at 12 o'clock every day. 

2. Ask the factory about the latest production status and when it is expected to be completed. 

3. Tell customers that we are very strict about product quality and will do tests before leaving the factory. You can get it in the future as the best product, then send some factory video pictures appropriately. 

Yes, my friend. T.I line including sound,lighting,stage truss,led,stage effect,stage truck,dance floor,tent,generator, bakers,truck, etc

We can help make a full solution for you in accordance with your needs. Let's start with the audio.

Let's make a suitable plan for you according to your requirements.

Here is our EXW (factory) price. All the prices in the lists are subject to our final confirmation.
In general, our prices are given on an EXW basis.Of course, if you need the shipping agent, we can also help you contact the shipping agent for your reference.

50% deposit as a confirmation to start the order; the balance before shipping is okay.

No, we are T/T or Alibaba only.

Every order requires a deposit, according to our financial policy. 
We can't operate without a deposit. 
This is also the company's process. 
We hope you can understand, and we have cooperated so many times. 
We need more support from each other, and I believe that you must understand me.

I'm sorry; this is the company's regulation. 
There are many people working here, so we must strictly follow the company's regulations; otherwise, it will be very messy and quite difficult for the financial department. 
Please understand that we cannot help you with the payment request, but I can give you preferential treatment and a guarantee on the quality and price of the goods.

We need confirmation of the 50% deposit. 
This is the first time that we have cooperated. This is a kind of cooperation guarantee for us. If you are still worried, you can pay by Alibaba Trade Assurance, which is also very suitable for your first purchase.

Yes,we can. Just find the right sound system and send me your exact address, including your postal code, so we can check the freight for you and help us offer door-to-door delivery.

It's suggested that you adopt Trade Assurance. We have joined Trade Assurance Service to protect your order so as to ensure that we deliver on time and provide quality products as required. All I need to do is draft a Trade Assurance Order on Alibaba and then send the order link to you, by which you can confirm the order and make the payment via T/T, credit card, or e-checking into the account of Citibank designated by Alibaba.

In short, you only need to confirm the order and make the payment, while I will be responsible for subsequent matters such as production, delivery, customs clearance, and logistics. At the same time, if you can also contact our local agent for payment, this may make you more comfortable.

Yes, shipping by sea will be economical, and it will take X days.

In addition to some unavoidable factors, we will definitely deliver the goods within the specified delivery time. The transportation time is provided by the freight forwarding company for reference only. However, we will follow up the progress of goods transportation every day so that you can receive the goods as soon as possible

Yes,shipping by express will be very expensive. Do you have your own forwarder to deal with the shipment?

Now we must submit the warehouse entry list at least 2 days in advance; otherwise, the goods will not be received at the warehouse. Because our space needs to be applied for in advance and it is full every day, we can't get the goods on the spot, but we can get them immediately. Please understand.